Document

Frequently asked questions

Technical problems

How does Google Home and Chromecast work for TV?

The bluetooth of the original chromecast unfortunately does not work with UBIQUE sensors. However, there are versions of chromecast (counterfeit) which are compatible with the bluetooth of our UBIQUE sensors.

How do I connect my tablet / phone to my TV?

We recommend that our customers purchase an HDMI cable that connects your device to your TV.

Ideal installation Tablet / TV / Computer HDMI screen?

The ideal installation (the cheapest and most efficient) is to buy an HDMI cable that connects your tablet to your TV. Thus, the screen of your tablet will be projected on your television while the UBIQUE sensors will be connected by bluetooth to your tablet.

How do I connect my screen to the TV?

Connection of the screen to the television possible with the Chromecast or with AirPlay for iOS.

Can you install the software on a computer or on a surface?

UBIQUE only works on Android and iOS devices and is therefore not compatible with a Surface (Microsoft).

How do the sensors work?

UBIQUE Kids sensors are placed on the part of the body to be rehabilitated. After downloading the UBIQUE Kids app on your tablet or phone, the sensors automatically connect to it via Bluetooth. Then, you choose on the application the type of movement you want to achieve, and after that, a set of video games will be offered to perform your exercises.

UBIQUE does not work on my tablet. What to do ?

There are some tablets on which you would have to activate localization in order for the game to work. So remember to activate it if the game does not work on your tablet.

I downloaded the UBIQUE Kids application on the iPad (version 9.3.5) and it turns off each time I launch the application. What to do ?

If you experience this problem, do the following: Update iOS: Settings -> General -> software update, download and install. Once the update is done, try to access the UBIQUE Kids app again. Do not hesitate to contact us if the difficulty persists.

One of the sensors is not recognized. What to do ?

If one of the sensors continues to flash and does not connect to the UBIQUE Kids application:

Close the UBIQUE Kids app Go to the bluetooth settings Disconnect the Bluetooth sensors from your phone (press forget this device) Make sure your phone's Bluetooth and location are turned on Open the UBIQUE Kids app and follow the steps.

I am trying to download the UBIQUE Kids app but I cannot find it on the GOOGLE PLAY STORE. What is the solution ?

Here are the download links for the application on Android and iOS: Android: https://play.google.com/store/apps/details?id=games.ubique.tech iOS: https://apps.apple.com/tt/app/ubique-games/id1463341045?l=en

The sensors do not connect, is there a particular operation in this case?

There is no particular maneuver. You have to activate the Bluetooth and the geolocation of the device, then turn on the sensors. When you launch the UBIQUE Kids app, the sensors automatically connect to it.

Why is my username and password not recognized ?

You can change your password the first time you log into the app. In case of problems, please contact us at: contact@ubique.tech

With which identifiers should you log in when you first launch the UBIQUE Kids application ?

Your login details will be emailed to you upon receipt of your UBIQUE Kids Kit.

Why are my movements not detected on the application ?

Start by ensuring that your sensors are on (blue light flashing), then follow the following steps: Close the UBIQUE Kids app Go to the bluetooth settings Disconnect the Bluetooth sensors from your phone (press forget this device) Make sure your phone's Bluetooth and location are turned on Open the UBIQUE Kids app and follow the steps. Make sure to calibrate the movement correctly

PWhy do the sensors work in reverse (flexing on the screen when the child is stretching) ?

This is due to a bad calibration. In the case of a flexion extension: Before pressing the "extension / flexion" button, the limb to be mobilized must be in the "low" position. After pressing the "extension / flexion" button, you must first move your limb to the "high" position until you reach the desired amplitude upwards, then return to the "low" position. Repeat this same movement 4 times so that the application records this movement for games. In the case of a deviation: Before pressing the "deviation" button, the member to be mobilized must be in the "left" position. After pressing the "deviation" button, you must first move your member to the "right" position until you reach the desired amplitude to the right, then return to the "left" position. Repeat this same movement 4 times so that the application records this movement for games.

How do the motion sensors turn off ?

To turn off the sensors, simply close the UBIQUE Kids app on your device and wait 2-3 minutes without touching them. We will soon allow the user to turn them off by pressing and holding the ignition button.

UBIQUE Kids Video Games

What is the age required to play UBIQUE Kids?

UBIQUE is intended for children with cerebral palsy (2.5 to 18 years old) in order to motivate them in their rehabilitation.

What is the frequency of use of UBIQUE Kids?

There is no limit on the use of UBIQUE Kids. However, you can ask your child's therapist for advice on the type of exercise to do.

Is it possible to follow the evolution of the user with UBIQUE Kids ?

We are currently working on a table that will show the progress of the user. One of the data available will be the evolution of the range of motion of a member. We only deliver line data, which can be evaluated by the user according to their needs.

Does the opening of the thumb is in motion ?

The sensors can hardly be placed at thumb level given their size. Our sensors are generally used around the hand, elbow, shoulder, hip, leg (knee) and foot.

My son is a boy with epilepsy BMI who is almost 8 years old. I wanted to know if UBIQUE was suitable for this kind of situation or not ?

We are not sure it works with all children with epilepsy. Do not hesitate to seek the advice of your doctor and contact us so that we can discuss your child's case.

Is it possible to work fine motor skills with your hand?

In the case of children with hemiparesis, UBIQUE Kids motivates them to use their affected limbs thanks to our video games specially designed for them, with the help of occupational therapists, physiotherapists and psychomotor therapists. We currently have 12 video games for all ages (from 3 to 18 years old), and we develop one to two new video games every month that we make available to UBIQUE Kids users for free on our mobile app. 3 movements are possible on our games: Flexion / Extension, Deviation and Pronosupination. We offer Skype demonstrations on 30-minute slots. This will certainly allow you to have an answer to your questions about how to use UBIQUE Kids, and its impact on the child's progress.

Is for children with dystonic movements possible?

Unfortunately, we cannot confirm this information. However, you have two weeks after receipt of the UBIQUE Kids kit to return it to us in case it does not work.

How long does UBIQUE Kids video games last ?

There is no specific duration on all games: some have multiple levels, others last until the player has no more lives, etc.

Purchases and refunds

When does the 15-day trial period begin ?

The free trial lasts 15 days from the date of the first connection to the UBIQUE Kids app.

Do you ship to Spain ?

Yes, this is quite possible.

Do you deliver the kits UBIQUE Kids in Canada ?

We currently deliver UBIQUE only in Europe but we are ready to exchange with you and evaluate the possibilities of sending to Canada.

Does this product is delivered and invoiced in Switzerland ?

Effectively. UBIQUE Kids kits are available in Switzerland

If we decide to stop the subscription, what do we do with the kit ?

The UBIQUE Kids kit is equivalent to a video game controller, we do not take it back when our customers have decided to stop using it.

Are there any other fees to be expected after? (other bracelets, accessories, applications ...)

We develop a new video game every month that we make available to UBIQUE Kids users for free on our mobile application. 3 movements are possible on our games: Flexion / Extension, Deviation and Pronosupination. Regarding our current offer, there will be no other costs to expect unless your bracelets deteriorate and you want to change them. if I order will the first month be offered? Because it is specified that it is a 119 € and a month of subscription offered. but when I want to order I see the 12 € appear. We confirm that the first month of subscription is offered. The 12 € are debited first and then credited to your account. These 12 € will be: either returned if you unsubscribe at the end of the first month be credited to your account and will allow you to pay the second month of subscription in case you wish to remain subscribed. Research and collaboration Occupational therapist with a pediatric patient and with multiple / polyhandicap or post stroke I am very interested in your product! Would it be possible to call to find out more? We are effectively reachable by: Mail: contact@ubique.tech By phone: 07 66 67 26 29

I am an occupational therapist in an IEM and your product seems to meet our expectations, would it be possible to have the presentation within our establishment? Are tests possible?

Would you like to experiment with the children during our visit, or do you just want us to introduce UBIQUE to you and your colleagues? In the latter case, it is possible to demonstrate yourself remotely by Skype or Hangout, before considering traveling to test with children.

Do you have special rates for professionals ? A longer trial period ?

Indeed, we have special rates for healthcare professionals. The trial period for pros is 30 days.

Hello, today I am discovering your ubic kids "console". I am very interested in my daughter with multiple disabilities. Where to find your product?

UBIQUE kids is on sale on our website, and we currently deliver everywhere in France and in other countries. You can order directly by clicking the following link: https://ubique.tech/product/ubique-kids-particulier/ Do not hesitate to contact us for information regarding other delivery countries.

What are the conditions for a demo for individuals please ?

We offer Skype demonstrations on 30-minute slots.